At lagoonmuse.com, we are committed to providing a seamless shopping experience with reliable shipping services. Please review our shipping policy below to understand how we process and deliver your orders.

Shipping Rates & Delivery Times

  • Flat Shipping Rate: $7.95
  • Free Shipping: Orders over $70 qualify for free shipping.
  • Processing Time: Orders are typically processed and shipped within 1-3 business days after payment is received.
  • Estimated Delivery Time:
    • Standard Shipping: 7-15 business days (depending on location).

Order Processing & Fulfillment

  • Orders are processed Monday through Friday (excluding holidays).
  • Once your order is shipped, you will receive a confirmation email with tracking details.
  • Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Tracking Your Order

  • A tracking number will be provided once your order has been shipped.
  • You can track your order via the carrier’s website using the tracking number provided.

Shipping Restrictions

  • We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain remote areas.
  • If your shipping destination has any restrictions, we will notify you via email.

Delays & Lost Packages

  • Shipping times are estimates and may be affected by external factors such as weather conditions, customs delays, or carrier issues.
  • If your package is delayed beyond the estimated delivery timeframe, please contact us at [email protected].
  • lagoonmuse.com is not responsible for lost or stolen packages once they have been marked as delivered. If you experience an issue, we recommend contacting the shipping carrier directly.

Customs & Duties (For International Orders)

  • International customers may be responsible for customs duties, taxes, and import fees imposed by their country. These charges are not included in the shipping cost and must be paid by the recipient.
  • Customs processing times may vary, causing potential delays in delivery.

If you have any further questions regarding our shipping policy, feel free to reach out to us at [email protected].